Unpaid furlough. Although no employee likes to have an unpaid day of work, it has become a reality for many municipalities around the United States. This is why every moment counts.
I find myself guilty of being stuck in my ways every now and again. I do our billing the same way each month. I have my steps that I follow and they never steer me wrong. What I do tend to forget is that technology and software are constantly changing. The changes are for the better and help speed things along. So I in turn, try to encourage myself to step back and think outside the routine steps. What are those time-saving features that have been released that I’m not putting to good use? We already went to outsourcing our statement printing and E-Bill / E-Pay. I learned that my billing reports are a breeze now that one set of prompts on my reports chains them together so they run one right after the next.
So think about it. What takes you the most time in your daily, weekly, and monthly procedures? Are there ways you can speed up some of those processes? Call your utility billing software techs or sales reps and ask them if there is something that you might be able to do differently. They’ll be your greatest resources in becoming more efficient. Over the long-term, you’ll save time and money, and you’ll enjoy your work more.