ELECTRIC
WATER
GAS
RATIO UTILITY BILLING
 

Installation, Training & Support
We’re With You All The Way.
You know that almost everything rides on the success of your Billing and Customer Information System. A properly-implemented, fully functioning system makes your organization look great to your customers, your regulatory agencies, your management and your employees. In an environment where the maximization of resources counts, BillMaster enhances and extends your employees’ capabilities, and enables your organization to maintain optimal management of billing and customer data with the lowest possible consumption of resources.

DataWest is with you every step of the way to ensure that your BillMaster implementation is a complete success. Our services extend well beyond simply providing software and aiding you with installation; we actively work with your team to install, test, and customize your BillMaster system, providing the necessary documentation and knowledge transfer to ensure that your personnel become fully qualified in the shortest possible time frame. Moreover, we’ll provide our expert counsel on your employee training process, in order to ensure that the personnel who will be actively using the system fully “buy in,” visualizing its benefits and potential, and understanding how that they’ll be able to do more with less effort


Configuring your new system
Transformation made easy

The actual installation of Billing and Customer Information Systems software is usually a relatively small part of the overall project. The transition from an antiquated billing management system to a state-of-the-art system such as BillMaster requires careful planning and management in order to ensure that:
Patches are implemented appropriately and as necessary on an ongoing basis.
A working backup and restoration/disaster recovery mechanism is in place.
Antivirus and security software is in use and regularly updated.
Your CIS is correctly configured to work as you expect.
Interfaces to AMR, ACH, GIS and other systems are planned for and thoroughly tested.
Data West has all the tools, methodologies and experience to insure that your implementation goes smoothly. Our thirty years of experience in the utility billing software industry enable us to provide the expert knowledge and guidance you need, enabling us to guarantee your ultimate satisfaction.
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