Welcome to The Compass Blog
Posted by Perry Lewis on Sun, Oct 11, 2009
Welcome to the first post on The Compass Blog. You and I know just how dynamic the customer service and billing side of the utility industry has been for at least the past decade. Yet, whenever someone I meet asks the invariable “what do you do”, and I answer that I provide software and tools for the public and private utility industry, there’s usually a “deer in the headlights” look, rarely followed by another question. Admittedly, being a doctor, a lawyer or even an “Indian Chief” sounds a lot more interestingto the man on the street. But I’ve always been fascinated by the requirements, responsibilities and needs of our industry. Like everyone else, we are constantly charged with doing more with less, all the while putting a more helpful face on customer service.
As we head into the next decade (with more and more rules to follow) the one thing we know is that we will be tasked with better reporting, more interfaces to all kinds of systems, and the need to justify our expenditures, both to our leadership and to our customers. There may be a few side diversions, but primarily, this blog will be about how to navigate the constant change you are experiencing, with hopefully a lot of help along the way. Your comments are welcome.
Photo Credit: Refmo