Utility Customer Relationship Management
Whether you have a few hundred accounts or hundreds of thousands, BillMaster’s logical, intuitive account management system provides you with access to the information you need, when and where you need it. BillMaster gives you the ability to create, store and view a virtually unlimited number of notes on nearly any aspect of the account – from addresses and names to customer deposits or meters. It’s even possible to include links that take you directly to other related documents or notes.
Extensive Search Capabilities
Find what you’re looking for quickly and easily with BillMaster’s extensive search and retrieval capabilities. Over 130 data fields used for search keys.
Archive Billing Statements & Forms
All previous bills and notices sent to customers may be instantly reviewed, emailed or printed by CSRs. You see exactly what your customer sees!
BillMaster Mobile™ – Integrated Service Orders
BillMaster Mobile can be used as a low-cost mobile application to replace paper-based field service work order systems. With BillMaster Mobile work orders are easily distributed on a mobile device, enabling technicians to perform meter maintenance and readings automatically. Service orders can be created or edited in the field and easily uploaded back into BillMaster. Advanced GPS functionality captures coordinates for meters, provides driving directions to the account and pinpoints lost or stolen pocket PC’s.
Integrated Credit Risk Management
Determine the credit risk of doing business with a new service applicant directly from within BillMaster. No more logging in to multiple programs and re-entering applicant information – BillMaster quickly runs a credit check, assessing credit risk and verifying past utility payment performance.
